Need help?
For any questions related to a booking, a past stay or an upcoming stay, please contact the hotel directly.
Le Germain Hotel Calgary
Alt Hotel Calgary East Village
Alt Hotel Calgary University District
Alt Hotel Saskatoon
Alt Hotel Winnipeg
Alt Hotel Toronto Airport
Le Germain Hotel Toronto Maple Leaf Square
Le Germain Hotel Toronto Mercer
Alt Hotel Ottawa Downtown
Alt Hotel Ottawa Airport
Le Germain Hotel Ottawa
Escad Hotel Quartier DIX30
Alt Hotel Quartier DIX30
Alt Hotel Montreal
Le Germain Hotel Montreal
Alt Hotel Quebec
Le Germain Hotel Quebec
Le Germain Charlevoix Hotel & Spa
Alt Hotel Halifax Airport
Alt Hotel St. John's
Help with the Member Portal
If you experience any issues with the Member Portal, please email us at digital@germainhotels.com.
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Whether you’d like to highlight a lovely moment or even share an idea, we read every message with care and reply as quickly as we can. Your feedback helps us welcome you even better, every time.
For corporate enquiries
Please contact one of our service centres for corporate requests only.
Quebec city office
1200, rue des-Sœurs-du-Bon-Pasteur, Bureau 500
Québec (Québec), G1S 0B1
Phone : 418.687.1123
Fax : 418.687.3242
Montreal office
120, rue Peel, Montréal (Québec), H3C 0L8
Phone : 514.954.4414
Fax : 514.985.6069
Who should I contact?
Contact the hotel for:
- Reservations, changes and cancellations
- Receipts and invoices
- Lost & found
Contact a service centre for:
- Accounts payable and suppliers
- Purchasing and procurement
Please contact giftcards@germainhotels.com for any questions about gift cards or gift certificates.