Our promise: the best price


At our hotels, we’re passionate about ensuring every guest who stays with us has an unparalleled experience — and that includes unparalleled room rates. We’re so confident about our rates that if you find a lower rate for one of our rooms on any other website, we’ll match it — plus extend you an extra 10% discount.

How to take advantage of our best rate guarantee?


VERIFY THAT ALL CONDITIONS ARE THE SAME

If you find a lower rate for a Le Germain Hotel room on another website, there are some details you need to confirm. First, the rate you find must be for the same location, room type and dates. It must also have the same cancellation policy and payment requirements (e.g. full prepayment requirement) and be in Canadian dollars.


CONFIRM THAT IT’S BOOKABLE NOW AND IT’S BOOKABLE BY ANYONE

The rate you find must be available to the general public (e.g. no special qualifications must be met in order to take advantage of the rate), and must be bookable at the time that you find it.

Some websites may also charge additional fees at the final booking stage, such as environment fees, city tax, and service charges. Double-check that the price you’re comparing is the final price, inclusive of any additional fees that might be applied.


LET US VALIDATE YOUR CLAIm

The rate in question must be found 24 hours or more before your check-in date. Once we receive your claim, we’ll verify it and get back to you the next business day.

Submit a claim
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