Montreal, June 16, 2022 – Germain Hotels is proud to announce that Teknotip, an electronic tipping service, is now available in its eighteen properties across Canada. Guests staying at Germain Hotels can express their satisfaction with the quality of service from their mobile phones without worrying about having cash on them: a solution that hotel team members who work with customers will appreciate.
Improving conditions for staff members
Valets, housekeepers, reception staff: many hotel industry workers have seen their incomes dwindle with the arrival of payment cards. By using the Teknotip solution, Germain Hotels is changing the game and eliminating the obstacles that guests had when leaving tips. Guests can tip the desired amount from their mobile phones through a simple and easy-to-use interface.
For employees, in addition to the salary they make, tips are a form of recognition of the efforts that each one puts into making every stay at a Le Germain, Alt or Escad hotel a pleasant one. It is a great motivator that encourages them to maintain the highest standard of service. In the end, it is the customer who benefits.
"While credit cards have helped make our lives easier, they also mean that we are less likely to carry cash. For our employees, this has translated into less income," said Christiane Germain, Co-president of Germain Hotels. "For our guests, going through the hassle of withdrawing money, or resigning themselves to leaving less money or no tip at all, is frustrating and disappointing. I am convinced that Teknotip offers a win-win solution."
The current labour shortage is affecting many industries and is having a severe impact on the hospitality sector. By implementing concrete measures to improve the working conditions of its staff, Germain Hotels hopes to attract conscientious and motivated employees and offer them a stimulating career over the long term.
"Germain Hotels’ enthusiasm for this service confirms how relevant it is," says Pierre-Luc Bédard,
President and Founder of Teknotip. "With simple and accessible technology, we are making a lot of people happy: hotel guests who no longer have to worry; staff members who will get a higher salary, which is in itself valuable in a more difficult economic context; and the hotel businesses who will be able to count on a mobilized and loyal workforce. In the end, everyone wins."
Tipping from your phone
You don't have to be tech-savvy to use Teknotip’s solution. Guests simply scan the QR code given to them with their room key card, then fill in the fields on the page that opens. They can then enter the Press release For immediate release
amount of the tip and the department they wish to tip. The money is then paid directly to the team members for whom it is intended.
A noteworthy appearance on the show Dans l’oeil du dragon
The partnership between Germain Hotels and Teknotip came to life in the public eye when Mr. Bédard appeared on the show Dans l'oeil du dragon (the French version of Dragon’s Den), where Christiane Germain is a dragon. The partnership is the result of a natural collaboration between two proudly Canadian companies that share similar values and pursue complementary objectives.
About Germain Hotels
Germain Hotels is a family-owned business founded in Quebec City in 1988. Owners and operators of a network of 18 properties across the country under the Le Germain, Alt and Escad banners, the company remains
the only truly Canadian hotel group to this day. A model of innovation and boldness, Germain Hotels is recognized for its unique hospitality philosophy and sense of aesthetics. With a national presence and desire to surround itself with local collaborators, Germain Hotels is an expert in the Canadian art of living.
Sources : Germain Hotels and Teknotip
Information
Camille Asselin,
Public Relations and Partnerships Coordinator
Germain Hôtels
casselin@germainhotels.com