Terms and conditions of use

Application and acceptance of terms

The following terms and conditions govern all use of the websites provided by Germain Hotels, Le Germain Hotels, Alt Hotels and Escad Hotels and any affiliated companies (the “Group” or “We”), which are accessible from the following online address: www.groupegermain.com (the “Sites”). We kindly ask that you carefully read and review each one of the terms and conditions prior to using the Sites, and in the event that you do not agree with one or more, we ask that you immediately cease your use of the Sites.

Please be advised that the Group reserves the right at any time to modify all or part of the following terms and conditions, in its sole discretion, and that these changes will take effect from the moment they appear on the Sites. Therefore, we invite you to periodically review these terms and conditions and keep a copy of them for your records.

By using the Sites, you accept and agree to comply with all the terms and conditions set forth herein. In addition, you agree not to use the Sites for any unlawful purpose, as well as to not take any action to disrupt or interfere with the proper functioning of the Sites, whatever this may be.

Content of the sites

All content and information contained on the Sites is the property of the Group. The documents or information on the Sites may not be copied, distributed, published, or downloaded in any manner or for any purpose without prior written authorization from the Group.

While all reasonable efforts have been taken to ensure the accuracy of information on the Sites, it is possible that they may contain errors or typographical omissions. The Group can not be held responsible for inaccuracies, errors or typographical omissions, including among others, any inaccuracy related to room rental rates and availability; and the Group shall have no obligation to honour the information contained on the Sites affected by such an inaccuracy, error or omission.

In addition, please note that all links on the Sites leading to third party websites are available as a courtesy only and that we have no control over their nature and content. The inclusion of these links on our Sites should not be construed as a form of approval or endorsement of the content, policies or advertisements contained therein by the Group.

Intellectual property

The Sites may contain or make use of work that is subject to copyright, trade secrets, technologies, patents, trade names and trademarks, registered or unregistered, which are the property of the Group. Please note that the Group will not grant a license for use of these intellectual property rights.


You must be of legal age, as per the provincial legislation, in order to reserve a room through the use of our sites. In addition, you agree to only make reservations in order to meet your personal needs, or those of another person on whose behalf you are authorized to make reservations. All reservations made by you through the Sites must be made in good faith and in compliance of the law. We reserve the right to cancel or modify a reservation in the event of fraudulent or inappropriate conduct, as well as for an error or inaccuracy in the reservation.

Limitation of liability

In no event shall Germain Hôtels be held responsible for any damage, loss or injury, direct or indirect, arising out of or in connection with the use of the sites or the terms and conditions. in addition, we do not guarantee nor assure in any form the accuracy of the information contained on the sites or the normal and uninterrupted functioning of the sites. by making use of the sites, you take full responsibility for risk of damage, loss or injury that may result directly or indirectly from its use.


You are entirely responsible for maintaining the confidentiality of the password and account that you create on the Sites and all activities that originate from this account. You hereby agree to indemnify and release the Group from all responsibility for any action, claims, proceedings, responsibility, damage, penalty or costs of any kinds (including legal fees) having a direct or indirect link with the present terms and conditions, products or services which have been provided by the Group or resulting from any act or omission on your part, including in connection with infringement by you of the intellectual property rights of any person.

In the event that such an action, claim or proceeding be brought against the Group or that its liability be raised in connection with damages, penalties or costs of any kind, the Group may, pursuant to a notice of a reasonable period being addressed to you, ask you at your expense, to fully cooperate with it in its defence and to challenge such an action, claim or proceeding.


Cookies are files that a web server installs on your computer and which can be retrieved from the server on subsequent visits. A cookie may be used for authentication purposes, to store your preferences, passwords or user names associated with a given website, as well as information of a commercial nature. For further information regarding the use of cookies on the Sites, please consult our Privacy Policy.


The Group is committed to protecting and respecting your right to privacy. When using the Sites, you can be confident in knowing that any information shared with us will be subject to a high standard of confidentiality.

Applicable law

The terms and conditions, their interpretation, fulfilment, enforcement, validity and their effects will be subject to the applicable laws in the province of Quebec, Canada. In addition, you expressly agree to submit to the jurisdiction of the courts in Quebec, Canada in connection with the interpretation or application of these terms. You also agree not to object to the choice of jurisdiction or the court concerned by citing a lack of jurisdiction.


If you have questions or concerns about the protection of your personal information, please contact our Communications Department.

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