Protecting your personal information
Germain Hôtels limits the collection of personal information to information required for the purposes set forth. Upon making a reservation at an Alt Hotel, Escad Hotel or Le Germain Hotel, or purchasing products from its affiliated online stores, you must provide certain personal information, including your name, email address, home address, date of birth, telephone numbers, reservation details and any additional information requested by the hotel pertaining to arrival or departure, information about an event to be held at the hotel and any necessary payment information, including credit card numbers, excluding CVV numbers, required to complete the transaction, and by doing so, you implicitly authorize Germain Hôtels to use this information.
It is not secure to share your payment information, including your credit card numbers, by email, SMS or through social media. To protect this data, please send them to us only through the online booking form on our website, by telephone or by fax.
It is not the intention of Germain Hôtels to collect the personal information of minors (as defined by applicable laws). In such a case, we invite a parent or guardian of the minor to contact us so that we may take the appropriate steps to erase the information.
Use of information
Primarily, the information collected allows us to identify you, contact you when necessary, to personalize our service and to complete a transaction. Secondly, the information allows us to conduct market research to better meet the needs of our customers, review their experience, and improve the effectiveness of our website and promotional efforts. When making a reservation or purchasing a product, you implicitly authorize Germain Hôtels to add your email address to our mailing list. At any time, you can opt out of our email marketing communications by contacting us by telephone at 514.954.4414 or by sending an email to the following address: firstname.lastname@example.org.
Germain Hôtels does not sell your personal information to third parties, nor does it use or disclose your personal information for purposes other than those for which it was collected, unless Germain Hôtels obtains your express consent, in case of emergency (i.e. to protect the life, health or property of a person) or as required by law.
Access to information
In accordance with the law, you are entitled to access your personal information stored on file or to update or remove them as needed. To do so, please contact the Communications Department by email, at the following address: email@example.com. Due to technical constraints or financial constraints or legal requirements, some information may have been stored in backup systems or in log files. This can prevent your personal information from being entirely deleted following a deletion request.
Protection of information
In order to prevent the loss or theft, as well as access, disclosure or unauthorized use of your personal information, we have put in place protective safeguards as well as physical, electronic and operational security measures in accordance with industry standards and practices. We stress that Germain Hôtels is PCI compliant. Moreover, we encrypt personal information, including your credit card numbers used for payment, and restrict access to your personal information to employees who require this information to perform their duties.
Reservations and changes by third parties
Cookies and social media widgets
To ensure the proper management of our website and optimize navigation, our website collects standard data from internet log files, including your IP address, the name and language of your browser, the address and frequency of pages you’ve visited, including sites using different types of cookies and conversion tags. We cannot view the profile of your computer or extract information from your hard drive. It is also possible that certain browsing behaviours will be recorded for purposes of analysis. Rest assured that the data we collect remains anonymous and will never be shared with another party. Our aim in collecting this data is to improve your experience when visiting our website. The default settings of most browsers are set to accept cookies, but you can change the settings to block or limit their use.
Our website hosts blogs, forums and other applications or social media channels that enable interaction between us, you and other users of our website. Any information you disclose while using these applications, including personal information, can be viewed, collected and used by others. We have little to no control over these applications and as a result, we are not responsible for the use, misuse or misappropriation by another user of any personal information you disclose while using such applications.
If you have questions or concerns about the protection of your personal information, please contact our Communications Department.