COVID-19 – Your well-being above all

Dear friends and guests,

We hope that you and your loved ones are well and that you are keeping safe and healthy.

The situation is evolving at a very fast speed and we are following carefully the directions and procedures put in place by the various levels of government and we encourage you to do the same. That said, we do have good news that we wanted to share with you.

Authorities having identified hotels as essential services, the majority of our hotels are still open. While we encourage you to stay at home as much as possible, we recognize that some people may need to travel and we are happy to provide these people with a cozy, comfortable and safe environment. We have established very high security measures in order to protect our guests and our teams alike.

We are therefore ready and happy to welcome those of you who must travel from coast to coast in the following hotels:

A healthy environment

In the interests of your safety, that or our employees and the excellence in our service, we are taking action. For example, since the prevention of the spread mainly involves the adoption of adequate sanitary measures, our usual standards as to the sanitation and hygiene of our establishments are diligently observed, and even raised. 

Our employees have received training on the measures to adopt including:

  • Adequate hand washing
  • Wearing gloves when required
  • Avoiding unnecessary contact
  • Increased frequency of cleaning routines, mainly in high traffic areas
  • Increased hygiene measures for our restaurants and catering offers

Also, protective screens have been installed at the reception of our hotels to ensure your safety and that of our employees.

Please note that all of our restaurants, bars and spas have temporarily suspended their activities. On the other hand, the Le Germain Hotels offer in-room breakfast. For more information on dining options, please contact the hotel directly.

Our flexibility promise

We know that your plans may change. For your peace of mind, we are changing our cancellation policies for individual reservations. For any change or cancellation, please contact our reservations department that will assist you at any time, even on your arrival day, without charges.

On behalf of the entire Germain Hotels family, thank you for your trust and loyalty. We are looking forward to welcoming you in one of our establishments soon.

Christiane et Jean-Yves Germain
Co-founders & co-presidents

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